Grievance Redressal
We are committed to resolving your concerns promptly. Please follow the escalation matrix below.
You may raise your grievance through any of the following servicing channels.
| Call Us | +91 33 6606 2000 Monday – Friday 11:00 AM – 6:00 PM (Except National Holidays) |
eclipse@tcgnbfc.com |
If your grievance is not resolved within 10 days or you are not satisfied with the response received at Level 1, you may escalate to:
| Administrative Officer | Mr. Manas Sarkar |
eclipse.co@tcgnbfc.com |
|
| Contact Number | +91 9748425582 Monday – Friday 11:00 AM – 6:00 PM (Except National Holidays) |
| Address | Eclipse Trades Pvt Ltd 4th Floor, 9B Wood Street, Kolkata – 700016 |
If your grievance remains unresolved after Level 2, you may contact our Principal Nodal Officer.
| Principal Nodal Officer | Mr. Debapriyo Sarkar |
eclipse.po@tcgnbfc.com |
|
| Contact Number | +91 8697976006 Monday – Friday 11:00 AM – 6:00 PM (Except National Holidays) |
| Address | Eclipse Trades Pvt Ltd 4th Floor, 9B Wood Street, Kolkata – 700016 |
If you are still not satisfied with the response received or the complaint / dispute is not redressed within a period of one month, you may lodge a complaint on the RBI’s CMS portal https://cms.rbi.org.in/ under the RBI Integrated Ombudsman Scheme or by contacting the below address.
Centralized Receipt and Processing Centre
Reserve Bank of India
4th Floor, Sector 17,
Chandigarh – 160017
Toll Free: 14448